General Company Information
What is the company’s mission and vision?
Our mission is to connect global businesses with the finest of Vietnamese craftsmanship, offering a seamless sourcing experience. Our vision is to be the bridge between traditional Vietnamese artisanship and modern global market needs.
How long has the company been in the furniture business?
With over 20 years of combined experience in the furniture industry, our team has deep-rooted expertise and a longstanding reputation for excellence in furniture sourcing.
Sourcing and Product Range
What types of furniture does the company specialize in sourcing?
We specialize in sourcing both outdoor and indoor furniture, including residential and contract-grade pieces. Our product range spans metal, wood, upholstered goods, as well as fiber stone and fiber cement materials.
Can the company source custom furniture designs?
Absolutely. We can source a wide array of products, create custom designs tailored to your needs, or manufacture products based on your own designs.
Quality Control
How does the company ensure the quality of sourced furniture?
We maintain the highest standards of quality through our in-house QA team, third-party inspections, and partnerships with testing labs that certify our products meet all US and European standards.
Are there quality certifications for the products?
Yes, our products are certified to meet the rigorous quality standards required in the US and European markets.
Ordering and Shipping
What is the minimum order quantity?
The minimum order quantity is 30 units, allowing us to cater to a broad spectrum of business sizes and needs.
How are shipping and logistics handled, and what are the typical lead times?
We facilitate the entire shipping and logistics process, providing multiple quotes to find the service that best fits your needs. Typically, transit time from Ho Chi Minh City to Miami is around 38-42 days under normal circumstances.
Pricing and Payment
How is pricing determined for furniture sourcing?
Pricing is based on various factors, including product type, materials, and quantity. We recommend having a detailed discussion to understand your needs better and provide accurate pricing.
What payment methods are accepted?
We accept payments via bank transfer.
After-Sales Support
What kind of after-sales support does the company provide?
Our after-sales support includes customer service to address any queries or concerns post-purchase. For specifics on returns or damaged goods, please contact us directly.
Manufacturing and Customization
Can the company assist in manufacturing products under our brand?
Can the company assist in manufacturing products under our brand?
Yes, we offer comprehensive support for manufacturing products under your brand, ensuring that they reflect your quality and style.
What is the process for developing custom products?
For a detailed look at our custom product development process, please visit our design process page.